The accompanying bill matched the contents of the box, not the order as it was recorded on the website. Also, the prices were off too (when compared to those posted on the website) -- but it totalled up to the amount we had paid.
I honestly don't know what happened here. How bad must the internal communication be for this to happend? How incompetent do you have to be to change someone's order without contacting him first? What were they thinking!?
So, I sent a mail asking what happened and how we (they) are going to resolve this as fast as possible.
Honestly, I want to be enthusiastic about these guys, but they're making it awfully hard on me.